Health & Wellness
Bridging the Hole Between Provisioning and Buyer Expertise
Apr
Working intently with prospects who develop and deploy community automation, I’ve typically heard the query: “Is the configured community service truly delivered in response to buyer expectations?” This isn’t simply theoretical; it displays a real-world problem many service suppliers face.
It may be tough to get the proper configuration in place in time for any vendor. However even as soon as it’s accomplished, you might understand the client nonetheless hasn’t obtained the proper service, although the community is accurately configured.
For fairly some time, heterogeneous service suppliers have relied on automation to assist make sure the providers provisioned are certainly the providers delivered. As emphasis on buyer expertise has steadily grown over time, I’ve noticed a major enhance in automation initiatives amongst Cisco Crosswork Community Providers Orchestrator (NSO) prospects.
However what if we might additional improve this revolutionary method by taking automation to the subsequent degree? Wouldn’t it’s superior if as soon as the community service is provisioned, it’s additionally examined and monitored for that particular buyer? What if the crucial was not simply to ship community automation, however to automate the supply expertise itself?
Check and monitor providers delivered to the client
The excellent news is that service suppliers can shut the hole between provisioning and buyer expertise by actively verifying and guaranteeing that provisioned providers are delivered in response to buyer expectations. The combination of NSO and Cisco Supplier Connectivity Assurance (previously Accedian Skylight) affords a strong resolution to handle this prevalent difficulty.
These highly effective instruments make it straightforward to increase an current, intent-based service mannequin in NSO with the Cisco Supplier Connectivity Assurance platform pre-integrated to check and monitor the precise service delivered to the client. This mixture not solely reduces complexity and time to worth but additionally ensures the superior experiences your prospects demand.
Listed below are among the key advantages of integrating NSO with Cisco Supplier Connectivity Assurance:
Check and confirm providers earlier than finish customers are uncovered
One of many standout options of this integration is the power to actively confirm that providers work as soon as provisioned by NSO. By constructing automated assurance into the NSO service mannequin, you possibly can guarantee community and repair connectivity from day zero. This proactive method implies that providers are examined and verified even earlier than finish customers are uncovered to them.
Monitor service high quality repeatedly for constant, dependable experiences
Making certain that provisioned providers proceed to work 24/7 over their lifetime is essential for sustaining excessive service requirements. With steady lively measurements, you possibly can achieve enhanced service high quality insights from the top customers’ perspective. This ongoing monitoring helps keep the integrity and efficiency of providers, guaranteeing a constant and dependable person expertise.
Determine and resolve issues quicker
Alerting and distant testing capabilities make it straightforward to detect and automate superior take a look at situations resembling DNS reachability, obtain speeds, path tracing, and latency consistency. This complete testing throughout layers, providers, and domains permits points to be promptly recognized and resolved, minimizing downtime and repair disruptions.
Cut back handbook effort and improve operational effectivity
Automating take a look at sequences and troubleshooting will help considerably cut back the necessity for handbook discipline efforts. With the ability to decide that the community is not the supply of a problem and that the service is correctly working saves technicians time, permitting them to deal with fixing “actual issues” slightly than blaming the community. This results in extra environment friendly operations and faster resolutions.
Obtain a superior buyer expertise
At the moment’s service suppliers are below elevated stress to monetize community and expertise investments via service commoditization to assist differentiate their choices from the competitors. To achieve success and actually enhance the client expertise, they should develop and ship new B2B and B2C providers tailor-made to buyer necessities that may be quickly launched, examined, and iterated.
By actively verifying providers, repeatedly monitoring service high quality, facilitating quicker drawback decision, and decreasing handbook efforts, service suppliers can guarantee a superior service expertise for his or her prospects. The highly effective mixture of Cisco Crosswork Community Providers Orchestrator and Cisco Supplier Connectivity Assurance not solely enhances operational effectivity but additionally elevates the general high quality of community providers—in the end resulting in increased buyer satisfaction and loyalty.
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will help you ship a superior buyer expertise.
Extra sources
A service supplier structure for AI-ready connectivity
Cisco Automation Developer Days 2025
What’s community provisioning?
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